How It Works
Simple on the outside. Complex on the inside — and that's how it should be.
For you, the process is straightforward: get in touch, receive a proposal, confirm, and wait for delivery. Behind it all, our team takes care of every detail.
The process
01
Initial Contact
You contact us via form or email describing the medication and estimated quantity.
02
Qualification and Assessment
Our team evaluates viability — product availability, regulatory and logistics requirements — and returns with an initial assessment. We respond within 5 business days.
03
Formal Proposal
We send a detailed proposal with pricing, payment terms, estimated timeline, and required documentation.
04
Execution
With the proposal approved, we initiate the sourcing, documentation, and logistics preparation process. You receive updates at each relevant stage.
05
Delivery and After-Sales Support
The medication is delivered as agreed, with all documentation. Our team remains available for any post-delivery support.
FAQ
Frequently asked questions
Does Tideon sell directly to patients?
Yes, we serve B2C — patients and families abroad, as long as the process follows applicable regulatory requirements.
Who is responsible for importation in my country?
The responsibility for obtaining licenses, registrations, and authorizations in the destination country always rests with the buyer. Tideon manages the process on the American side.
What is the average delivery time?
It varies depending on the product, destination market, and regulatory complexity. We provide the estimated timeline in the formal proposal.
How long does it take to get a response?
We respond within 5 business days of your initial contact.
Let's talk
Have another question? Get in touch.
Prefer email? Send us the details and we'll get back to you.